Information about VIP memberships, in-game purchases, refunds, and billing support for Grand VIP | RP Simulator.
VIP Membership unlocks exclusive RP roles, priority server access, in-game currency bonuses, custom badges, and VIP-only event access. Contact us to purchase.
Purchase in-game cash bundles to kickstart your RP life. Bundles are available in multiple tiers. All purchases are processed securely through our payment portal.
Refunds are available within 48 hours of purchase if the item or membership has not been activated or used. Contact support with your order details to request a refund.
If your payment failed, check that your card details are correct and you have sufficient funds. If the issue persists, try a different payment method or contact your bank.
If you see an unexpected charge, contact us immediately with your account username and the transaction amount and date. We will investigate and resolve it within 24 hours.
Filing a chargeback without contacting us first will result in immediate account suspension. Always reach out to our support team first — we resolve issues fast.